Terms and Conditions
Please read these terms carefully before using our services
TERMS AND CONDITIONS OF SERVICE
Company Name: 12Ninety Courier Services
Address: Gayle, St. Mary, Jamaica
Effective Date: September 11, 2026
Acceptance of Terms
By using any service provided by 12Ninety Courier Services, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.
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Service Description
12Ninety Courier Services provides logistics and courier services in St. Mary and international freight forwarding into Jamaica.
Air Freight: Fast and reliable shipping for time-sensitive packages, ensuring your items reach Jamaica quickly and securely.
Sea Freight: Coming soon- an affordable shipping option for larger, heavier, or bulk shipments that are not time-sensitive.
Ground Transportation: Convenient pickup and door-to-door delivery services throughout our service areas, including St. Mary, St. Ann, and select surrounding communities.
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Customer Responsibility
Accuracy of Information/ Invoices- Customers must provide complete invoices and accurate information for all shipments, including item descriptions, values, invoices, and any other required documentation. Incorrect or incomplete information may result in delays, additional charges, or customs-related issues.
Packaging- Customers are responsible for ensuring that all items are properly and securely packaged for international transit. 12Ninety Courier Services is not responsible for loss or damage resulting from inadequate, improper, or insufficient packaging.
Shipping Address- Customers must ensure that their assigned shipping address is entered exactly as displayed in their 12Ninety Courier customer portal when placing an order. 12Ninety Courier Services will not be responsible for delays, misrouting, or loss resulting from an incorrect or incomplete shipping address. Packages received without the correct customer information or address may also be subject to a special processing fee.
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Company's Responsibility
Shipment Handling- 12Ninety Courier Services will take reasonable care in receiving, processing, handling, and transporting customers' packages while they are within the company's control.
Shipment Updates- 12Ninety Courier Services will make reasonable efforts to provide customers with updates regarding the status of their shipments through the customer portal or other available communication channels.
Customs Processing- 12Ninety Courier Services will facilitate the customs clearance process where applicable. However, clearance times and decisions made by the Jamaica Customs Agency are outside the company's control.
Delivery Services- 12Ninety Courier Services will make reasonable efforts to deliver eligible packages within its designated delivery areas. Delivery times may vary depending on location, weather, customs clearance, transportation delays, and other circumstances outside the company's control.
Customer Support- 12Ninety Courier Services will provide reasonable assistance to customers with shipment inquiries, documentation requirements, delivery concerns, and other issues relating to services provided by the company.
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Pricing and Payment
Fee Structure- Shipping charges are calculated according to 12Ninety Courier Services' current rate structure and may be based on the greater of the package's actual weight or dimensional (volumetric) weight, where applicable. Package weights may be rounded according to the company's current billing policy.
Additional Charges- Additional charges may apply depending on the type, size, weight, value, handling requirements, or circumstances of a shipment. These may include, but are not limited to:
Processing Fees: Charges associated with shipment processing, documentation, or packages requiring special processing.
Service Charges: Charges associated with local logistics, administration, or additional services requested by the customer.
Special Handling Fees: Additional charges for oversized, unusually shaped, fragile, or special-handling items.
Customs Duties and Taxes: Any duties, taxes, inspection fees, or other charges assessed by the Jamaica Customs Agency
Rates and Estimates- Rates, shipping calculators, quotations, or estimates displayed on the 12Ninety Courier Services website or mobile app are provided for informational purposes and may not represent the final amount payable. Final charges may vary based on verified weight, dimensional weight, customs assessments, additional services, or other applicable fees.
Payment Terms- All applicable freight, customs duties, taxes, delivery charges, and other outstanding fees must be paid before or at the time of package collection or delivery, as determined by 12Ninety Courier Services. Packages will not be released until all outstanding charges associated with the shipment have been paid in full.
Accepted Payment Methods- Payments must be made using payment methods approved by 12Ninety Courier Services. Customers are responsible for ensuring that payments are made using the correct payment information provided by the company.
Changes to Rates- 12Ninety Courier Services reserves the right to modify its shipping rates, service fees, and other applicable charges when necessary. Current rates will be made available through the company's official website, customer portal, or other authorized communication channels.
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Delivery Terms
Estimated shipping and delivery timeframes are as follows:
Air Freight: Approximately 3–5 business days from the date the shipment is received and processed at our international warehouse.
Sea Freight — Coming Soon: Estimated transit times will be provided once this service becomes available.
Local Delivery: Generally within 24–48 hours after customs clearance and processing, depending on the customer's location and delivery schedule.
All shipping and delivery timeframes are estimates and are not guaranteed. Delays may occur due to customs inspections, airline or carrier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond the control of 12Ninety Courier Services.
Failed Delivery Attempts- Customers are responsible for providing accurate delivery information and being available to receive their packages at the agreed delivery location. If delivery cannot be completed after two (2) attempts due to customer unavailability, incorrect delivery information, or inability to contact the customer, the package may be returned to the designated 12Ninety Courier Services pickup location. An additional delivery fee may apply if the customer requests another delivery attempt.
Package Collection- Customers will be notified when their packages are available for collection or delivery. Customers are responsible for collecting or making arrangements for their packages within the specified collection period.
Storage Fees- Packages that are not collected or otherwise arranged for delivery within seven (7) business days after the customer has been notified may incur a storage fee of JMD $300 per day. Storage charges must be paid in full before the package is released.
Extended Unclaimed Packages- Packages that remain unclaimed for an extended period may be subject to additional action in accordance with 12Ninety Courier Services' unclaimed-package policy. The company will make reasonable efforts to contact the customer using the contact information associated with the customer's account before taking further action.
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Prohibited and Restricted items
12Ninety Courier Services does not knowingly accept or transport items that are prohibited by Jamaican law, the Jamaica Customs Agency (JCA), applicable international regulations, or the company's transportation and carrier partners. Prohibited or restricted items may include, but are not limited to:
Illegal drugs, narcotics, and other controlled or prohibited substances.
Firearms, ammunition, explosives, and prohibited weapons.
Pornographic or other material prohibited by Jamaican law.
Hazardous chemicals, flammable liquids, gases, and certain pressurized containers.
Dangerous goods or substances classified as unsafe for air transportation.
Perishable goods, unless specifically approved in advance by 12Ninety Courier Services.
Any other item prohibited or restricted by Jamaican law, customs authorities, airlines, freight carriers, or other applicable regulatory authorities.
Customers are responsible for ensuring that items sent to the 12Ninety Courier Services warehouse are legally permitted for importation and transportation.
Prohibited Items: If a prohibited or undeclared restricted item is discovered in a shipment, the package may be refused, held, returned, surrendered to the appropriate authorities, or otherwise handled as required by law or the applicable carrier. Any resulting fines, penalties, storage charges, return costs, or other expenses may be the responsibility of the customer. 12Ninety Courier Services reserves the right to suspend or terminate the account of any customer who knowingly or repeatedly attempts to ship prohibited, illegal, or undeclared restricted items.
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Liability, Loss, Damage & Claims
To the extent permitted by applicable law, 12Ninety Courier Services' liability for the proven loss of or damage to a shipment while in its custody shall be limited to the lesser of:
USD $100 (or the JMD equivalent); or
The declared or documented value of the affected item.
Inspection Upon Receipt- Customers are encouraged to inspect their packages at the time of collection or delivery whenever reasonably possible. Any visible damage, tampering, missing contents, or other obvious issues should be reported immediately to a 12Ninety Courier Services representative.
Damage Claims- Claims involving visible damage should be reported at the time of delivery or collection. If damage is not immediately visible, the customer must notify 12Ninety Courier Services as soon as reasonably possible and provide supporting evidence, including photographs of the package, packaging materials, damaged item, invoice or proof of purchase, and any other information reasonably requested to investigate the claim.
Signing for or accepting a package without noting visible damage may affect the customer's ability to make a subsequent claim relating to damage that was reasonably identifiable at the time of receipt.
Exclusions from Liability- 12Ninety Courier Services shall not be responsible for loss, damage, or delays resulting from circumstances outside its reasonable control, including customs inspections or seizures, carrier or airline delays, severe weather, natural disasters, government actions, improper packaging by the customer or seller, prohibited or undeclared items, or inaccurate information supplied by the customer.
Claims Review- Submitting a claim does not automatically guarantee reimbursement. All claims will be reviewed based on the circumstances of the shipment, available documentation, applicable liability limits, and these Terms and Conditions.
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Refund Policy
Service Refunds- Refunds may be considered when a paid service was not provided due to circumstances within the direct control of 12Ninety Courier Services. All refund requests are subject to review and approval.
Non-Refundable Charges- Customs duties, taxes, government charges, third-party carrier fees, freight charges already incurred, and other costs paid on behalf of the customer are non-refundable once the applicable service has been initiated or the charges have been incurred. Refunds will generally not be provided for delays or service interruptions resulting from customs processing, airline or carrier delays, weather conditions, government actions, incorrect information provided by the customer, or other circumstances outside the reasonable control of 12Ninety Courier Services.
Refund Processing- Approved refunds will generally be processed within 10–15 business days following approval. Refunds will be issued using the original payment method where reasonably possible or through another payment method approved by 12Ninety Courier Services.
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Force Majeure
12Ninety Courier Services shall not be liable for delays, service interruptions, loss, or failure to perform its obligations where such circumstances result from events beyond the company's reasonable control.
Such events may include, but are not limited to:
Natural disasters, including hurricanes, earthquakes, floods, and severe weather.
Aviation, maritime, or transportation accidents or disruptions.
Customs inspections, seizures, clearance delays, or government-ordered holds.
Pandemics, epidemics, or other public health emergencies.
Labor strikes, industrial disputes, or work stoppages.
Government actions, changes in laws or regulations, border closures, or restrictions on imports or transportation.
Airline, freight carrier, warehouse, port, or transportation disruptions beyond the reasonable control of 12Ninety Courier Services.
Power, telecommunications, or technology disruptions that materially affect operations.
Where reasonably possible, 12Ninety Courier Services will make reasonable efforts to resume or continue affected services once the circumstances causing the disruption have been resolved.
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Complaints, Dispute Resolution & Governing Law
Complaints and Dispute Resolution- Customers who have a complaint or dispute regarding a service provided by 12Ninety Courier Services should first contact the company at [email protected]. Customers should provide their full name, customer or account number (where applicable), package tracking information, a description of the issue, and any relevant supporting documentation. 12Ninety Courier Services will make reasonable efforts to review and respond to complaints promptly and to resolve disputes directly with the customer where possible.
Governing Law- These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Jamaica. Any dispute or legal proceeding arising from or relating to these Terms and Conditions or the services provided by 12Ninety Courier Services shall be subject to the jurisdiction of the courts of Jamaica.
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Privacy & Data Production
Collection of Personal Information- 12Ninety Courier Services may collect personal information necessary to provide its services, including customers' name, contact information, address, Taxpayer Registration Number (TRN), identification details where required, shipment information, invoices, and delivery details.
Use of Personal Information- Customer information may be used for legitimate business purposes, including:
Creating and managing customer accounts.
Processing, tracking, and delivering shipments.
Customs clearance and compliance with applicable legal and regulatory requirements.
Processing payments and maintaining transaction records.
Communicating shipment updates and providing customer support.
Preventing fraud and protecting the security of customers and company operations.
Sharing of Information- 12Ninety Courier Services does not sell customers' personal information. Information may, however, be shared where reasonably necessary with customs authorities, government agencies, warehouses, freight carriers, delivery providers, payment processors, or other service providers involved in fulfilling a customer's shipment or where disclosure is required by law.
Data Protection- 12Ninety Courier Services will take reasonable measures to safeguard customers' personal information against unauthorized access, loss, misuse, alteration, or disclosure and will handle personal information in accordance with applicable requirements under Jamaica's Data Protection Act, 2020.
Retention of Information- Customer information will be retained only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and transaction records, or to comply with applicable legal and regulatory requirements.
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Refer & Earn and Rewards Points Program
Under the 12Ninety Courier Services Refer & Earn Program, both the referring customer ("Referrer") and the newly referred customer ("Referee") will receive a JMD $100 account credit once the Referee completes and pays for their first eligible shipment. The Referee's JMD $100 credit will be added to their account after completion of the first shipment and may only be redeemed toward a subsequent eligible shipment. Referral credits have no cash value, cannot be withdrawn or exchanged for cash, and may only be used toward eligible services provided by 12Ninety Courier Services.
Referral Eligibility- A referral will qualify for the program only where the new customer registers using the applicable referral link, referral code, or other approved referral method and completes their first eligible paid shipment. Self-referrals, duplicate accounts, fraudulent referrals, or other attempts to improperly obtain referral credits may be disqualified.
Reward Points Program- Customers participating in the 12Ninety Courier Services Reward Points Program will earn one (1) reward point for every JMD $1 spent on eligible purchases or services. Each reward point has a redemption value of JMD $0.10 when applied toward eligible 12Ninety Courier Services transactions. Reward points have no cash value, cannot be withdrawn or exchanged for cash, and may only be redeemed toward eligible services provided by 12Ninety Courier Services.
Reward Point Expiration- Reward points are valid for 180 days from the date they are issued. Any points that are not redeemed within this period will automatically expire and cannot be reinstated unless otherwise determined by 12Ninety Courier Services.
Program Changes and Misuse- 12Ninety Courier Services reserves the right to modify, suspend, or discontinue the Refer & Earn or Reward Points Program, including eligibility requirements, earning rates, redemption values, and expiration periods. 12Ninety Courier Services also reserves the right to cancel or adjust credits or reward points obtained through fraud, misuse, duplicate accounts, system errors, or violations of these Terms and Conditions. Where reasonably practicable, customers will be notified of material changes to the programs.
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Modification and Termination
12Ninety Courier Services reserves the right to modify or update these Terms and Conditions from time to time to reflect changes in our services, policies, rates, legal requirements, or business operations. Updated Terms and Conditions will be made available through the official 12Ninety Courier Services website or customer portal. Continued use of our services after updated terms become effective constitutes acceptance of the revised Terms and Conditions.
Account Suspension or Termination- 12Ninety Courier Services reserves the right to suspend, restrict, or terminate a customer's account where reasonably necessary, including in cases involving:
Fraudulent, suspicious, or unlawful activity.
Non-payment of outstanding balances or charges.
Attempts to ship prohibited or undeclared restricted items.
Providing false or misleading information.
Misuse of referral credits, reward points, promotions, or customer accounts.
Threatening, abusive, discriminatory, harassing, or otherwise inappropriate conduct toward employees, representatives, delivery personnel, or other customers.
Repeated or serious violations of these Terms and Conditions.
Where appropriate, 12Ninety Courier Services may provide notice of the suspension or termination. However, immediate action may be taken where necessary to protect the company, its employees, customers, service providers, or to comply with applicable laws and regulations. Termination of an account does not remove the customer's responsibility to pay any outstanding charges incurred before the account was terminated.
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Contact Information
For questions, concerns, or requests regarding these Terms and Conditions or services provided by 12Ninety Courier Services, customers may contact us using the following information:
Email: [email protected]
Phone/WhatsApp: (876) 293-7653
Website: www.12ninetycourierja.com
12Ninety Courier Services will make reasonable efforts to respond to customer inquiries in a timely manner.